DATE: ___________________
DEMOGRAPHIC INFORMATION
Please identify what type of employee you are:
- Lead (crew leader)
- Director
- Supervisor
- Individual Contributor (no direct reports: student employees or permanent employees)
How long have you worked for our company?
- Less than 6 months
- 1 to 3 years
- 5 to 10 years
- 6 months to 1 year
- 3 to 5 years
- 10 years or more
Select the ONE division and ONE work group to which you are assigned.
Operations Division
- Early Learning Center
- Facilities Services
- Human Resources
- Media Center
- Custodial/Event Services
Business Division
- Purchasing / Distribution Services
- Accounting
- Parking
- Starbucks
- Tivoli Station (Bookstore)
- IT/Telecom
Safety and Communications Division
- Marketing & Communications
- Emergency Preparedness
- Auraria Campus Police Department
Executive Office
- Campus Planning
- Continuous Improvement
- Other
GENERAL INFORMATION
When was the last time you interacted with the HR staff in your professional role?
- Within the past week
- Within the past 6 months
- Within the past month
- Greater than 6 months ago
The HR staff is capable of performing the tasks it is charged with doing.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
The HR office is responsive
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
The HR office is courteous.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
What changes, if any, could HR make to improve the quality of services that they provide to you, their customers?
_____________________________________________________________________________________
SELECTION SERVICES
In the past 6 months, have you been involved in any of the following HR selection activities: selecting people for jobs, testing for jobs, recruiting, or hiring?
Yes/No (if you select No, skip next 6 questions)
EVALUATION OF SELECTION SERVICES
Please check all the options that correspond to your role in working with the HR office on selection activities.
- Competed for a job
- Helped with selection (served as an interviewer, rater, or developer of exam materials)
- Was the hiring manager for an open position
I am satisfied with the quality of services I received during the selection process.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
The amount of time the selection process took was acceptable.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
The communication I received regarding the selection process was satisfactory.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
In an effort to improve HR selection services to AHEC, I offer the following suggestions:
___________________________________________________
CONSULTATIVE SERVICES
In the past 6 months, have you contacted HR for any of the following consultative services: performance management, disciplinary actions, interpersonal relationship issues, HR policies, and/or grievances?
Yes/ No (if you select No, skip next 6 Questions)
EVALUATION OF CONSULTATIVE SERVICES
Please select all the options that correspond to your role in working with the consultative services offered by the HR office.
- As a supervisor, I contacted HR to deal with an issue in my work unit.
- As an individual contributor, I contacted HR to deal with an issue in my work unit.
- Other (please specify)__________________________________
The HR representative I interacted with had the relevant knowledge to provide me
with the information I needed.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
The HR representative I interacted with understood my needs.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
The HR representative I interacted with displayed professionalism.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
In an effort to improve HR consultative services to AHEC, I offer the following suggestions:
________________________________________________________
BENEFITS SERVICES
In the last 6 months, have you contacted HR regarding any of the following benefits services: health insurance, dental insurance, FMLA, worker’s compensation, retirement benefits, sick/annual leave, and/or tuition reimbursement
Yes/No (if you select No, Skip next 5 questions)
EVALUATION OF BENEFITS SERVICES
Please check all the options that correspond to your role in working with the HR office regarding benefits.
- New employee signing up for benefits
- Someone who contacted the HR office for benefits information (including leave or tuition reimbursement)
I am satisfied with the information I was given regarding benefits
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
The timeliness of HR’s response to my questions regarding benefits was acceptable.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
In an effort to improve HR benefits services, I offer the following suggestions:
_________________________________________________________
ADDITIONAL SERVICES
In the last 6 months, have you contacted HR regarding any of the following additional services: performance evaluations, leave, timekeeping, employee personnel files, or new employee orientation?
Yes No (If you select No, you have completed the survey.)
EVALUATION OF ADDITIONAL SERVICES
Please check all the boxes that correspond to your role in working with the HR office
regarding additional services.
- Customer needing payroll information
- Customer needing leave information
- Customer needing performance evaluation information
- A new employee who received orientation paperwork
- Customer needing employee personnel file information
I am satisfied with the quality of HR services regarding additional assistance.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
The timeliness of HR’s response to my request for additional assistance was appropriate.
- Strongly Disagree
- Disagree
- Agree
- Strongly Agree
In an effort to improve HR’s additional services, I offer the following suggestions
______________________________________________________