We had a requirement where in Escalation Team wanted notification to be sent as a report on all tickets which are Escalated, we used this feature and achieved the business goal.
As same procedure of creating filter would be used to have this notifications achieved.
Filter for Escalation Team to get Subscribed to the Email notification (Resolved to Close) for those tickets which have not been closed within 10 days
Create a Filter using the JQl Query provided below and save the Filter
project = HRDCRF AND status = Resolved AND updated >= -14d AND updated <= -10d
We have option to select the notification trigger intervals and its recurrence, additionally we also can specific a particular time at which the report needs to be triggered.